Refund Policy
1. Introduction
At Smart Konnect (Pty) Ltd, we are committed to providing high-quality services and customer satisfaction. This Refund Policy outlines the conditions under which refunds are granted.
2. Eligibility for Refunds
Customers may be eligible for a refund under the following conditions:
- Service Disruptions: If the service is unavailable due to a fault on our end for more than 72 consecutive hours, a prorated refund may be issued.
- Incorrect Billing: If an overcharge or billing error occurs, we will correct the amount and issue a refund where necessary.
- Cancelled Orders: If an order for a product or service is canceled before installation or activation, a full refund may be granted.
- Defective Equipment: If a purchased product is found to be faulty within 7 days of receipt, a replacement or refund will be provided.
3. Non-Refundable Services
Refunds will not be provided under the following conditions:
- Services that have already been activated, used, or consumed.
- Monthly subscription fees for active services.
- Deposits or setup fees for installations once work has commenced.
- Equipment damaged due to customer misuse or negligence.
- Payments made for third-party services that Smart Konnect does not control.
4. Refund Request Process
To request a refund, customers must:
- Submit a written request via email to [support@smartkonnect.co.za] with a detailed explanation.
- Provide proof of purchase, payment details, and relevant service/account information.
- Allow 5-10 business days for processing after approval.
5. Refund Method
Approved refunds will be issued via the original payment method unless otherwise agreed upon. Processing times may vary depending on the payment provider.
6. Contact Information
For any questions regarding this Refund Policy, please contact our support team at:
📧 Email: support@smartkonnect.co.za
📞 Phone: 0741388406
🌍 Website: www.smartkonnect.co.za
Smart Konnect (Pty) Ltd reserves the right to update this Refund Policy at any time without prior notice.