Effective Date: 01 January 2025

At Smart Konnect (Pty) Ltd, your privacy is our priority. This Privacy Policy outlines how we collect, use, protect, and manage your personal information when you interact with our services, website, or support channels.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, contact details (email, phone number), billing information, and any details you provide when contacting us.
• Technical Data: IP address, browser type, and device information, collected through cookies and similar technologies.
• Usage Data: Information about how you interact with our website and services, such as pages viewed and time spent on the site.

2. How We Use Your Information

We use the information collected for purposes including but not limited to:

• Providing and improving our services.
• Responding to your inquiries and support requests.
• Sending updates, promotional content, or important notices.
• Ensuring security and fraud prevention.
• Complying with legal obligations.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information:

• With trusted service providers assisting us in delivering our services (e.g., payment processors, IT support).
• When required by law or to comply with legal processes.
• To protect the rights, property, or safety of Smart Konnect, our users, or others.

4. Data Security

We employ robust security measures to protect your personal information, including encryption, secure servers, and regular system updates. However, no system is entirely foolproof, and we encourage you to take precautions when sharing sensitive data.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience, analyze traffic, and provide personalized content. You can adjust your browser settings to decline cookies, but this may affect certain functionalities of our website.

6. Your Rights

You have the right to:

• Access, correct, or update your personal information.
• Request the deletion of your data, subject to legal and contractual limitations.
• Opt out of marketing communications by contacting us.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites and encourage you to review their policies.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

• Email: support@smartkonnect.co.za
• Phone: 074 138 8406

Thank you for trusting Smart Konnect (Pty) Ltd. We are committed to safeguarding your privacy while delivering top-notch IT services.